Guided Selling and Medium cited Integer’s artificial intelligence research in “The 6 Stages In The Evolution of AI and Customer Experience.”
Customers want your business to use Artificial Intelligence (AI) to improve their experience and make their life easier — even if they don’t know what it is or what it does.
8 out of 10 businesses have either already implemented AI (37%) or are planning to adopt it by 2020 (41%). They understand that they must enable AI-powered experiences to better serve customers and to keep up with competitors.
But even with adoption and interest being as high as it is, we’re just at the beginning of the AI journey.
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